The Wedding Magicians Privacy Policy and Data Sharing Arrangements

Ryan and Chris, The Wedding Magicians take your privacy and data security extremely seriously.

We will never share or sell any data we collect from you.  We have both taken data security training and are mindful and careful when using our customer's data to carry out our business.  We consider it valuable and feel a great responsibility for

keeping it secure.  Under GDPR we have an obligation to keep your data secure and to uphold your privacy.

When you contact us using our contact page, the data you provide to us is stored in a database administered by 17 hats (https://www.17hats.com/).  Their servers may be located outside the UK.  We will use your email address and phone number to provide details of our services, packages and your quote. You can opt-out of these emails at any time.  From time to time it may be necessary for us to store your details in Google Drive, and our personal computers.  Google Drive is protected by two-factor authentication.  Our computers are protected by a username and password.

We use both an iPhone and an Android phone to make phone calls.  Apple and Google may capture details about these phone calls, such as the phone number, time, date and length or call.

Our email is provided by Google and Ionos (https://mail.ionos.co.uk/).  Their servers may be outside the UK.  Google and Ionos may collect details from emails.

In order to carry out your booking, we will need to collect the following: Your name, address, address of the booking, date of the booking, time of the booking, email address and telephone number.  To provide exceptional service, we may also ask for other details as part of the booking process, but these are optional and you can choose not to answer them if you wish.  As part of the booking process, we may send you items in the post.

If you choose to pay by Paypal, your data will be shared with them.  They may share some details with us to confirm but we do not see your bank details as part of this process.

When visiting our site, your IP address (a code that identifies your computer) is collected so that we can analyse how many visitors we have, how long visitors spend on our page, where those visitors are and at what time of day they visit. 

We use this information to make business decisions, such as when and where to show adverts.  We never see your full IP address as it is hidden from us.  We cannot use an IP address to identify you.

As part of this process, your IP address will be shared with Wix and Google.  Their servers may not be in the UK.

When you visit our site, you will be asked if you accept that cookies can be stored on your computer.  Cookies are small bits of computer code that have no function outside the website they came from.  If you choose to accept cookies, we use Google Ads Tag and Facebook Pixel cookies to send you adverts in the days after your visit to us.  This process is administered by Facebook and Google and we do not see, capture or store your data as part of this process.

Your data will only be stored for as long as is necessary to carry out your booking and for us to produce accounts.  We are obligated to keep accounts for 6 years. After this time data will be deleted securely.

As part of GDPR regulations, you have the right to see a copy of all the details held about you, have corrections made and have parts or all of the data deleted.  For more details, send us an email magic@twminfo.co.uk or call us on the number below.